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Helping Hands Financial Assistance Program


The Helping Hands Program provides financial assistance for our patients who:

Are uninsured
Are underinsured

All patients are eligible to apply for financial assistance, including those with insurance. Established discount guidelines are utilized to determine what amount, if any, will qualify for financial assistance.

 
Helping Hands Application Download Helping Hands Application  Financial Assistance Policy Download Financial Assitance Policy  Plain Language Summary Download Plain Language Summary
 


 

DO I QUALIFY?

Generally, patients with family income at or below 200% of the Federal Poverty Guidelines (FPG) will receive a 100% discount.

Patients with family incomes greater than 200% - up to 500% of FPG, with medical bills exceeding 5% of their yearly income are eligible for discount.

Each patient’s eligibility will be evaluated according to relevant circumstances, household income and other financial resources available to the patient or patient’s family, and outstanding medical bills.

 

HOW DO I APPLY?

Free copies of the Financial Assistance Policy and the Financial Assistance application can be obtained through any of the following sources:

cursor icon Download and print a Helping Hands Application here.

phone icon Contact a Customer Service Representative at 877.516.0911, Option 1.

person icon Request an application in person at one of our Baylor Scott & White Emergency Medical Center location(s).

envelope icon You may also request a copy of the application via mail at the address provided below.

Send the completed application and all requested documents by Registered Mail to the following address:

Baylor Scott & White Emergency Medical Centers
- Central Billing Office
Attn: Customer Service Department
8686 New Trails Drive, Suite #100
The Woodlands, TX 77381

 

HOW WILL I BE NOTIFIED?

If a submitted application qualifies for the Helping Hands Financial Assistance Program benefits, a Customer Service Representative will contact the patient via telephone.

Financial Assistance Documents

Mailing Address Contact Number Plain Language Summary Financial Assistance Policy Financial Assistance Application Patient Biling and Collections Policy
Baylor Scott & White Emergency Center Cedar Park Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

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A patient who qualifies for Financial Assistance will not be charged more for emergency or other medically necessary care than the amounts generally billed to patients with insurance.


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